1.  What are the prerequisites before installing SalesMate+?
 
Windows XP | 7 | 8.1 | 10
 
2.  How do I install SalesMate +?
 
You can install SalesMate+ either directly from the CD we provided for installation or download setup files from the internet and click on the setup application.
 
3.  Which is the main data file of SalesMate +?
 
Main data file of SalesMate+ is SalesMatePlus.mdb. This is a Microsoft Access 2000 database file which contains the entire information specific to the Shop entered. This is the most important file of SalesMate+.Same is the case If you are using SQL Server as your database (with different file name and extension).
 
4.  How can I restore database file of SalesMate+?       
 
You can restore data of SalesMate+ by clicking on the File -> Restore Data.Please note that only database specific to SalesMate+ will be opened.
 
5.  How can I backup the database file of SalesMate+?  
        
You can take the backup of SalesMate+ by clicking on the File -> Backup database.
 
6.  Can I automatically backup the database?
 
Yes, you can automatically backup the SalesMate+ Database by enabling the automatic backup option from Setup->Default Settings->General Settings. Also set the backup path using BROWSE Button. 
 
7.  What do I do if my database is lost or corrupted?
 
There is a provision for backing up the data of Sales mate+ database. If you use this option then you can restore it by clicking on the File -> Restore Data thereby restoring the previous data. 
 
8.  Can I connect this software through internet and work as remote login terminal?    
 
Yes, you can connect and work as a remote terminal user with a centralized database. 
 
9.  How can I set the Stock Type? 
 
You can set the Stock Type from the Setup ->Stock Type Master.
 
10.  How can I set the Service? 
 
You can set the Service from the Setup ->Service Master.
 
11.  How can I set the Category? 
 
You can set the Category from the Setup ->Category Master.
 
12.  How can I set the Miscellaneous Item? 
 
You can set the Miscellaneous Item from the Setup ->Miscellaneous Item Master.
 
13.  How can I set the Method of Payment? 
 
You can set the Method of payment from the Setup ->Method of Payment.
 
14.  Can I set the currency specific to a country? 
 
Yes you can set the currency from the Setup -> Currency Symbol.
 
15.  Can I set the privileges for different user?
 
Yes, you can set the privilege as well as creating new user from the Setup->Manage Users. For doing this you should have administrative privileges.
 
16.  Can I bypass login screen?
 
You can bypass the login screen from the Setup->Default settings->General Settings. For doing this you should have administrative privileges.
 
17.  What is default login name of SalesMate+? 
 
Default login name and password is admin.
 
18.  How Can I print the receipts in DOS Mode (Continuous mode)?
 
You can print the document in the DOS Mode by enabling the Print Receipts Continuously mode from the Setup ->Default settings->POS Print Settings
 
19. What are the prerequisites before printing in continuous mode (DOS Mode)?
 
The prerequisites for printing in DOS mode are:
Set the default receipt printer name/port from Setup ->Default settings->Print Settings.
Install a default printer driver. If the default printer driver is not installed the printing will not work correctly.
Check the paper source setup is correct in the printer before printing. Please note that if the paper source is not setup correctly, Printing will not work correctly.
 
20. How can I set the default receipt printer?
 
You can set the default receipt printer using Setup ->Default settings->POS Print Settings ->Enable POS Printer =>Default Receipt Printer name.
 
21. How can I customize the Receipt and Report?
 
You can customize the receipts and report using Setup ->Default settings->Print Settings page ->Receipt settings Option/Report Settings Options.
 
22. How Can I bypass print dialog box?
 
You can bypass the print dialog box by enabling bypass print dialog box mode from the Setup ->Default settings->Print Settings page.
 
23. How Can I Use Enter Key in this Application?
 
You can use Enter key by selecting Use Enter Key for Easier Navigation from Setup->Default Settings->Preference Settings.
 
24. How Can I give default Membership Fee and Security Deposit?
 
By giving Membership Fee and Security Deposit in Setup->Default Settings->Preference Settings
 
25. Can I include income or expense other than sales and transaction?
 
You can include items other than sales and transaction from Setup->Miscellaneous Item Master.
 
26. How Can I set the picture folder of the customer?
 
You can set the picture folder of the Customer by using Setup ->Default settings->Preferences Settings->Set Picture Folder Options. Please note that if you Networked SalesMate+ application, you have to set the Network computer name+ share folder +path name.  
 
Eg: ComputerNamePic    
  
27.  How Can I conduct a sales checkout? 
 
You can conduct sales from Sales->Sales Checkout and produce Bill.
 
28.  How Can I conduct a Transaction? 
 
You can conduct sales transactions from Transaction->Add Transactions and print Bill if needed. 
 
29. How Can I re configure the settings of SalesMate+?
 
You can reconfigure the settings either by going through each settings menu or running the Setup->Setup Wizard.